The Proof-Gathering Side of Leadership In courtrooms, decisions are made based on actual proof. Hard evidence. Indisputable facts. The same principle should apply to leaders who determine the next career steps for their employees. The key word there is “should.” Unfortunately, it often doesn’t happen that way. I know that firsthand from my years of experience in HR. Leaders would show up to my office with an urgent request to fire a trouble-making employee, and I was more than happy to assist with that process. But when I asked for a copy of the file that documented the poor Read More
Customer Service Problem? Maybe Not!
Quit Ignoring Unacceptable Behaviors and Attitudes by Leadership Keynote Speaker Connie Podesta Consider this scenario. When the report says customer satisfaction is way down, the manager wants to get to the bottom of it. The questions are fast and furious. Have the salespeople fallen down on the job? What’s the standard script for the customer service staff when calls come in? Are the clients becoming pickier because of the tough economy? Perhaps a competitor is starting to offer better products and features, so we are no longer measuring up. In the business world, there are Read More
Quit Underestimating Workplace Dynamics
Friends and Leaders: The Challenges of Changing Roles By Leadership Keynote Speaker Connie Podesta When workplace roles change, so do relationships. Which can make for some very interesting—and perhaps awkward—situations. Consider the impact. Your best friend on the team gets promoted. Or you get promoted. In a single moment, there’s a clear shift. Instead of being grab-a-beer-after-work-to-complain-about-the-boss co-workers, now one of you IS the boss. Throwing a new sense of accountability into the mix quickly changes the dynamic. Here’s the issue. When the line between Read More
Millennial Alert: How to Handle Older Folks in the Workplace
12 Insights from Someone Who’s Been There, Done That By Motivational Business Keynote Speaker Connie Podesta I recently spoke to a large audience made up mostly of millennials. And they had tons of questions about working with “older people”. And I realized ... hey, that’s me! I am always teaching people how to deal with the millennials, but I never teach them how to deal with us. So, in fun, here are a few good tips when working with the rest of us that just might come in handy. Whichever side of the generational fence you’re on – these will be good tips to take with you! 13 Top Read More
Quit Accepting Yourself as You Are
By Motivational Speaker Connie Podesta I know, I know. As a motivational keynote speaker, I can’t tell you how many times I hear the battle cry, “Just be YOU! Don’t change! You’re enough!” And yet, here’s my question: How's that REALLY working for you? Be honest now. Got the house you want? Car you want? Partner you want? Wealth you want? Body you want? Job you want? Happiness you want? Health you want? Peace you want? Confidence you want? Success you want? Then maybe – when it comes to getting what you want – just being YOU isn’t enough after all. Listen, I’m all about being your own Read More
CHANGE: It’s In Your DNA
Especially in Today’s World By Motivational Keynote Speaker and Human Behavior Expert Connie Podesta In my best-selling book 10 Ways to Stand Out From the Crowd, the first topic I tackle is CHANGE. That’s because it’s such a pivotal part of creating the life you really want. Change is scary, I get it. Our volatile world today is changing seemingly at the speed of light and we, as human beings, are desperately trying to do one of two things: embrace change and learn to adapt, or fight it with all that we have and stay stuck in the past. Since time most certainly will march on with or Read More
- « Previous Page
- 1
- …
- 17
- 18
- 19
- 20
- 21
- …
- 29
- Next Page »