The Proof-Gathering Side of Leadership In courtrooms, decisions are made based on actual proof. Hard evidence. Indisputable facts. The same principle should apply to leaders who determine the next career steps for their employees. The key word there is “should.” Unfortunately, it often doesn’t happen that way. I know that firsthand from my years of experience in HR. Leaders would show up to my office with an urgent request to fire a trouble-making employee, and I was more than happy to assist with that process. But when I asked for a copy of the file that documented the poor Read More
Quit Unknowingly Penalizing Top Performers
It Could Cost You Top Talent by Leadership Keynote Speaker Connie Podesta Throw out that statement and prepare for some serious pushback. I know because I’ve done it. And the response is…well, passionate. And a bit defensive. “No way! I reward them and recognize them every chance I get! They’re my rock stars!” “Are you kidding me? I worship my top performers! They carry the weight for the whole team!” “I would NEVER do anything to undermine them! They always go above and beyond.” Here’s the thing: Leaders wouldn’t intentionally penalize their top performers, but it might be Read More
Customer Service Problem? Maybe Not!
Quit Ignoring Unacceptable Behaviors and Attitudes by Leadership Keynote Speaker Connie Podesta Consider this scenario. When the report says customer satisfaction is way down, the manager wants to get to the bottom of it. The questions are fast and furious. Have the salespeople fallen down on the job? What’s the standard script for the customer service staff when calls come in? Are the clients becoming pickier because of the tough economy? Perhaps a competitor is starting to offer better products and features, so we are no longer measuring up. In the business world, there are Read More
Quit Underestimating Workplace Dynamics
Friends and Leaders: The Challenges of Changing Roles By Leadership Keynote Speaker Connie Podesta When workplace roles change, so do relationships. Which can make for some very interesting—and perhaps awkward—situations. Consider the impact. Your best friend on the team gets promoted. Or you get promoted. In a single moment, there’s a clear shift. Instead of being grab-a-beer-after-work-to-complain-about-the-boss co-workers, now one of you IS the boss. Throwing a new sense of accountability into the mix quickly changes the dynamic. Here’s the issue. When the line between Read More
Millennial Alert: How to Handle Older Folks in the Workplace
12 Insights from Someone Who’s Been There, Done That By Motivational Business Keynote Speaker Connie Podesta I recently spoke to a large audience made up mostly of millennials. And they had tons of questions about working with “older people”. And I realized ... hey, that’s me! I am always teaching people how to deal with the millennials, but I never teach them how to deal with us. So, in fun, here are a few good tips when working with the rest of us that just might come in handy. Whichever side of the generational fence you’re on – these will be good tips to take with you! 13 Top Read More
QUIT Settling for a Less Than ENGAGED Team
A Single Shift in Focus Can Dramatically Impact Results By Leadership Expert, Keynote Speaker and Author Connie Podesta What do we mean by engaged? Listens. Observes. Communicates. Offers ideas. And solutions. Appears happy most of the time. Enthusiastic. Works well with others. And likes their job. Most of the time me. Is that all? No way. One, they are more fun and easier to work with. Two, they contribute big time to a company’s bottom line. And three, they keep the energy rolling and the workplace on fire. How cool is that? Why are some employees engaged and others not? An Read More
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