Quit Ignoring Unacceptable Behaviors and Attitudes by Leadership Keynote Speaker Connie Podesta Consider this scenario. When the report says customer satisfaction is way down, the manager wants to get to the bottom of it. The questions are fast and furious. Have the salespeople fallen down on the job? What’s the standard script for the customer service staff when calls come in? Are the clients becoming pickier because of the tough economy? Perhaps a competitor is starting to offer better products and features, so we are no longer measuring up. In the business world, there are Read More
Quit Leading Everyone the Same
Quit Leading Everyone the Same
Avoiding the Leadership “Golden Rule” Trap by Leadership Keynote Speaker Connie Podesta Even those who appear to be remarkably humble and self-aware can fall for this one. As children, most of us were taught “the golden rule”: we should treat others the way we want to be treated. Definitely, a great mantra for life. The world needs more kindness and consideration. No arguments there. But as leaders, this deeply ingrained belief could be inadvertently reducing our effectiveness. Think about that for a moment. If we treat all of our team members the way we want to be treated, we Read More
Quit Underestimating Workplace Dynamics
Quit Underestimating Workplace Dynamics
Friends and Leaders: The Challenges of Changing Roles By Leadership Keynote Speaker Connie Podesta When workplace roles change, so do relationships. Which can make for some very interesting—and perhaps awkward—situations. Consider the impact. Your best friend on the team gets promoted. Or you get promoted. In a single moment, there’s a clear shift. Instead of being grab-a-beer-after-work-to-complain-about-the-boss co-workers, now one of you IS the boss. Throwing a new sense of accountability into the mix quickly changes the dynamic. Here’s the issue. When the line between Read More
Millennial Alert: How to Handle Older Folks in the Workplace
Millennial Alert: How to Handle Older Folks in the Workplace
12 Insights from Someone Who’s Been There, Done That By Motivational Business Keynote Speaker Connie Podesta I recently spoke to a large audience made up mostly of millennials. And they had tons of questions about working with “older people”. And I realized ... hey, that’s me! I am always teaching people how to deal with the millennials, but I never teach them how to deal with us. So, in fun, here are a few good tips when working with the rest of us that just might come in handy. Whichever side of the generational fence you’re on – these will be good tips to take with you! 13 Top Read More
QUIT Settling for a Less Than ENGAGED Team
QUIT Settling for a Less Than ENGAGED Team
A Single Shift in Focus Can Dramatically Impact Results By Leadership Expert, Keynote Speaker and Author Connie Podesta What do we mean by engaged? Listens. Observes. Communicates. Offers ideas. And solutions. Appears happy most of the time. Enthusiastic. Works well with others. And likes their job. Most of the time me. Is that all? No way. One, they are more fun and easier to work with. Two, they contribute big time to a company’s bottom line. And three, they keep the energy rolling and the workplace on fire. How cool is that? Why are some employees engaged and others not? An Read More
Salespeople: QUIT Making Excuses
Salespeople: QUIT Making Excuses
START Making More Sales Book Connie Now for Your Next Sales Event By Sales Strategist, Human Behavior Expert, and Keynote Speaker Connie Podesta 80% of my audiences? SALES. After more than 25 years working with top sales organizations and teams around the globe -- there isn't much I haven't seen or heard of in both success stories -- and EXCUSES for why money is left on the table. Here's what I know... The top excuses for not making a deal? What salespeople say: Price. Product. Economy. Read More
Taking Care of Yourself is Smart Business
Taking Care of Yourself is Smart Business
A Leader-to-Leader Thought for the Day By Business Leadership Keynote Speaker Connie Podesta As leaders, we are aware that our employees will produce more. Sell more. Lead better. Collaborate easier. Increase production. And attract more customers when they are being positively supported, engaged, respected and encouraged. In other words, the better we are at creating and sustaining a healthy environment for our team, the healthier, happier, and more productive they will be. What we often forget, however, is that a healthy work/home environment always starts with a healthy Read More
Psychological Leadership Hack
Psychological Leadership Hack
Listen FIRST! By Connie Podesta, Business Motivational Speaker, and Human Behavior Expert There are a LOT of leaders who come into their position waving their “I'm the boss” flag like gangbusters. You know the type. Hit everyone with new rules. New ideas. New ways. Grand proclamations about being IN CHARGE! Start marking territory. Um… psychologically speaking? That’s the fastest way to send your team upside down and underground awaiting your fall from grace. Here’s a leadership hack for you: START by LISTENING. What? How novel! When people feel like they are being HEARD and Read More
Sales Like You’ve Never Heard Before!
Sales Like You’ve Never Heard Before!
The Secret is Understanding the Psychology of Human Behavior! By International Sales Guru and Keynote Speaker Connie Podesta Let me say this loud and clear. I absolutely LOVE speaking to sales groups. Any kind of sales. Franchise sales. Corporate Sales. Real Estate Sales. Insurance Sales. Direct Sales. Financial Sales. You name it. Why? Because unlike many jobs– salespeople have the power to impact their earnings in a very measurable way. As a result, they are passionate about learning just about everything they can. New strategies for closing the deal. Techniques to use to “ask Read More
The Top 10 Things Great Leaders QUIT
The Top 10 Things Great Leaders QUIT
To Avoid Feeling "Lonely at the Top"! By Leadership Keynote Speaker Connie Podesta We've all heard that it can be “lonely at the top.” Well most recent studies, books, and articles agree. They show that many top leaders feel isolated and weighed down by their position? With no one to talk to? And no one with whom to bear the burden of their job? And that isolation can play havoc with their confidence. The decisions they make. And their overall ability to lead effectively. I get it! I'm certainly no stranger to loneliness. I am constantly traveling – alone. I work in my home office Read More
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