Quit Ignoring Unacceptable Behaviors and Attitudes by Leadership Keynote Speaker Connie Podesta Consider this scenario. When the report says customer satisfaction is way down, the manager wants to get to the bottom of it. The questions are fast and furious. Have the salespeople fallen down on the job? What’s the standard script for the customer service staff when calls come in? Are the clients becoming pickier because of the tough economy? Perhaps a competitor is starting to offer better products and features, so we are no longer measuring up. In the business world, there are Read More
Quit Underestimating Workplace Dynamics
Quit Underestimating Workplace Dynamics
Friends and Leaders: The Challenges of Changing Roles By Leadership Keynote Speaker Connie Podesta When workplace roles change, so do relationships. Which can make for some very interesting—and perhaps awkward—situations. Consider the impact. Your best friend on the team gets promoted. Or you get promoted. In a single moment, there’s a clear shift. Instead of being grab-a-beer-after-work-to-complain-about-the-boss co-workers, now one of you IS the boss. Throwing a new sense of accountability into the mix quickly changes the dynamic. Here’s the issue. When the line between Read More
#1 Key to Outstanding Customer Service—Understanding PEOPLE
#1 Key to Outstanding Customer Service—Understanding PEOPLE
Six Essential Elements to Adopt in Your Business By award-winning Keynote Speaker and Author Connie Podesta Bottom line: If you don’t understand PEOPLE-- customers, colleagues, leaders, owners, family, friends and YOURSELF, there is NO WAY you can ever experience success—at any level. Imagine just for a moment how much you, your team, and your franchise could accomplish if you understood WHY people do what they do and say what they say. Especially when it comes to your customers. Reality check: Customers are picky, internet savvy, impatient (even INSTANT gratification takes way Read More
If You Don’t Know Your Worth – No One Else Will!
If You Don’t Know Your Worth – No One Else Will!
by Motivational Speaker Connie Podesta This week I wanted to share with you an excerpt from a leadership interview I did with Dr. Tim Elmore. In it I get to let you in on a little secret about how I got started as a motivational speaker and share the one sentence that literally changed my career - and I still carry with me to this day. Watch it now! Read More
Two Minute Tip on Leadership…
Two Minute Tip on Leadership…
By Motivational Speaker Connie Podesta Here is my two-minute tip of the month on leadership. Short & Sweet! Share with your friends and co-workers and let me know what you think! How are YOU standing out in a LEADERSHIP role? Read More
- « Previous Page
- 1
- …
- 3
- 4
- 5