If you're leading a team today, there's one truth you can't afford to ignore: Change isn't optional anymore. It's constant, rapid, and downright ruthless. Read More
#1 Key to Outstanding Customer Service—Understanding PEOPLE
#1 Key to Outstanding Customer Service—Understanding PEOPLE
Six Essential Elements to Adopt in Your Business By award-winning Keynote Speaker and Author Connie Podesta Bottom line: If you don’t understand PEOPLE-- customers, colleagues, leaders, owners, family, friends and YOURSELF, there is NO WAY you can ever experience success—at any level. Imagine just for a moment how much you, your team, and your franchise could accomplish if you understood WHY people do what they do and say what they say. Especially when it comes to your customers. Reality check: Customers are picky, internet savvy, impatient (even INSTANT gratification takes way Read More
Quit Getting in Your Own Way
Quit Getting in Your Own Way
Introducing An Amazing Series on How to Become the Best YOU! By Organizational Therapist, Executive Coach, and Motivational Speaker Connie Podesta Let’s face it – becoming the best possible you is a TALL order. As a speaker, therapist, counselor, coach and friend – there’s not much I haven’t seen in this wide, sometimes wonderful, often times chaotic world we live in. For thirty years I have observed, educated, trained, counseled, interviewed, influenced, been influenced by, learn from and listened to more than two million people…and unfortunately, the majority of those people tell me Read More
One Holiday Down…Get Ready for Anything!
One Holiday Down…Get Ready for Anything!
by Motivational Speaker Connie Podesta Phew! One holiday down, a few more to go! It was terrific to see so much response from the last post about managing holiday family drama (without losing it) and dealing with those pesky little issues like guilt, control and sometimes all out tantrums. So I thought it might be a great time to share another special “treat” with you. It’s sure to be better than cookies and WAY better than fruitcake! I want to share with you a little inside scoop on what makes people do what they do and say what they say so that you can better maneuver and manage Read More
How to Fire Someone and NOT Feel Guilty!
How to Fire Someone and NOT Feel Guilty!
by Motivational Speaker Connie Podesta... It's one of the toughest things leadership has to face. Firing, letting go...laying off. It's stressful, uncomfortable and awkward for most managers. I have a few thoughts on the topic that I'd like to share from a leadership interview I did... I hope it makes a difference for you... Leadership takes courage, more so now than I think in a very long time. Expectations are high and truly a lot is on the line. As a leadership speaker, I'm always focused on giving managers and team leaders new insights, strategies and solutions Read More
Change. Deal with it.
Change. Deal with it.
by Motivational Speaker Connie Podesta As a motivational speaker, clients often ask if I have a keynote topic about "How to Deal with Change." And my answer is always "Yes, I do. It is a four-word workshop and the title is ‘Change. Deal With It!’” It always gets a laugh --until they realize I'm serious. I can read their minds. They think, "What? No sympathy for what we are going through? No techniques on how to 'survive' change? No words of wisdom telling us we need to 'embrace' change? No lectures on how to be a better 'change agent'?" Nope, none from me. Why? Because the truth is: Read More