Quit Ignoring Unacceptable Behaviors and Attitudes by Leadership Keynote Speaker Connie Podesta Consider this scenario. When the report says customer satisfaction is way down, the manager wants to get to the bottom of it. The questions are fast and furious. Have the salespeople fallen down on the job? What’s the standard script for the customer service staff when calls come in? Are the clients becoming pickier because of the tough economy? Perhaps a competitor is starting to offer better products and features, so we are no longer measuring up. In the business world, there are Read More
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Quit Underestimating the Importance of a Non-Disruptive Work Environment
Leadership: The Irony of Disruption by Business Motivational Speaker Connie Podesta Scan the pages of any business publication, and you’ll come away with the message that successful leaders are supposed to innovate. Disrupt. Push the envelope. Think outside the box. Break the rules. Oh yes, disruption is very trendy right now. Let’s dive into that. Businesses have played a bit of a semantics game with the word “disruption.” For most of our lives, disruption was something to be avoided because it led to discord, turmoil, and problems. Not a healthy environment in which to do work or Read More
Quit Leading Everyone the Same
Avoiding the Leadership “Golden Rule” Trap by Leadership Keynote Speaker Connie Podesta Even those who appear to be remarkably humble and self-aware can fall for this one. As children, most of us were taught “the golden rule”: we should treat others the way we want to be treated. Definitely, a great mantra for life. The world needs more kindness and consideration. No arguments there. But as leaders, this deeply ingrained belief could be inadvertently reducing our effectiveness. Think about that for a moment. If we treat all of our team members the way we want to be treated, we Read More
Quit Underestimating Workplace Dynamics
Friends and Leaders: The Challenges of Changing Roles By Leadership Keynote Speaker Connie Podesta When workplace roles change, so do relationships. Which can make for some very interesting—and perhaps awkward—situations. Consider the impact. Your best friend on the team gets promoted. Or you get promoted. In a single moment, there’s a clear shift. Instead of being grab-a-beer-after-work-to-complain-about-the-boss co-workers, now one of you IS the boss. Throwing a new sense of accountability into the mix quickly changes the dynamic. Here’s the issue. When the line between Read More
Quit Defining Leadership the Same Old Way
Describing Leaders: In Charge? Or Influential? by Leadership Keynote Speaker Connie Podesta If you asked 20 people to describe the characteristics of a powerful leader today, you’d probably get 20 different answers. So how can we effectively and concisely describe the essence of a successful leader in our current business environment—with the backdrop of global competition, splintering markets, and whiplash-inducing advances in technology? One word: influence. While great leaders years ago were often seen as being in charge, great leaders today are considered Read More
Millennial Alert: How to Handle Older Folks in the Workplace
12 Insights from Someone Who’s Been There, Done That By Motivational Business Keynote Speaker Connie Podesta I recently spoke to a large audience made up mostly of millennials. And they had tons of questions about working with “older people”. And I realized ... hey, that’s me! I am always teaching people how to deal with the millennials, but I never teach them how to deal with us. So, in fun, here are a few good tips when working with the rest of us that just might come in handy. Whichever side of the generational fence you’re on – these will be good tips to take with you! 13 Top Read More
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