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Quit Underestimating Word of Mouth Marketing

By Sales Keynote Speaker and Human Behavior Expert Connie Podesta Word of mouth marketing is EVERYTHING. Why? Because it’s personal. It’s another human being putting their stamp of approval and trustworthiness on what you do – and then sharing why you’re the person to...

Quit Pressuring People to Buy

By Connie Podesta The world has changed. The way consumers buy has changed. That old school, “There are ONLY TWO left” tactics are out. The truth is consumers have OPTIONS now. There’s hardly anything that we can’t purchase online. So, the high-pressure, gimmicky,...

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Quit Listening to Employee Complaints

by Leadership Keynote Speaker Connie Podesta Here’s a question for you. What are three words that make managers want to run the other way? Open Door Policy. The original intent of an “Open Door Policy” was to create a communication mechanism to ensure that employees...

Exposure vs Speaking Fees

The Flip Side of Asking People to Work for Free You get what you pay for. There. I said it. Too harsh? Some might think so. As for me, I not only know my worth, as a professional keynote speaker for more than 25 years – I teach others to know THEIR worth. That’s hard...

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Quit Avoiding Documentation

The Proof-Gathering Side of Leadership In courtrooms, decisions are made based on actual proof. Hard evidence. Indisputable facts. The same principle should apply to leaders who determine the next career steps for their employees. The key word there is “should.”...

Customer Service Problem? Maybe Not!

Customer Service Problem? Maybe Not!

Quit Ignoring Unacceptable Behaviors and Attitudes  by Leadership Keynote Speaker Connie Podesta Consider this scenario. When the report says customer satisfaction is way down, the manager wants to get to the bottom of it. The questions are fast and furious. Have the...