By Hall of Fame Speaker, Award Winning Author. Connie Podesta, CSP, CPAE As an expert in the psychology of human behavior, I know that personalities are at the absolute deepest root of everything we do or say or think. Our personalities drive how we deal with other people, interact with them, motivate them, communicate with them, and negotiate with them. And yet, leaders often don’t factor in personalities on the journey toward career advancement. For one thing, many leaders subscribe to the “golden rule” that says we should treat others the way we want to be treated. That sounds kind Read More
Quit Shifting the BLAME
Quit Shifting the BLAME
By Hall of Fame Speaker, Award Winning Author. Connie Podesta, CSP, CPAE While accountability is a common topic in organizations these days, I encourage my audiences to think about that concept as a promise. When employees are hired, they are essentially making a promise to the company to perform the duties of a particular job. It’s an emotional commitment as much as a legal contract. But if employees don’t consider themselves totally responsible for doing their jobs correctly, the promise is missing. The sense of commitment is lost. Trust erodes. And we all know it’s virtually impossible Read More
Quit Allowing People to Sabotage You
Quit Allowing People to Sabotage You
By Hall of Fame Speaker Connie Podesta Nothing throws a wrench in a meeting like the sneers of passive-aggressive people. Sitting there, arms folded, huffing and puffing. But they never really say what’s bugging them. Ugh! The next move is yours, and it’s pretty clear-cut. If you don’t shut down that sabotaging behavior now, you’re basically giving them a free pass to be rude. They are getting away with it, and you’re letting them. The only solution is to take a stand—and take action. I know what you’re thinking now: “But Connie, I don’t like conflict.” I get it. Most people don’t. Read More
Quit Underestimating the Importance of a Non-Disruptive Work Environment
Quit Underestimating the Importance of a Non-Disruptive Work Environment
Leadership: The Irony of Disruption by Business Motivational Speaker Connie Podesta Scan the pages of any business publication, and you’ll come away with the message that successful leaders are supposed to innovate. Disrupt. Push the envelope. Think outside the box. Break the rules. Oh yes, disruption is very trendy right now. Let’s dive into that. Businesses have played a bit of a semantics game with the word “disruption.” For most of our lives, disruption was something to be avoided because it led to discord, turmoil, and problems. Not a healthy environment in which to do work or Read More
Quit Listening to Employee Complaints
Quit Listening to Employee Complaints
by Leadership Keynote Speaker Connie Podesta Here’s a question for you. What are three words that make managers want to run the other way? Open Door Policy. The original intent of an “Open Door Policy” was to create a communication mechanism to ensure that employees would feel free to honestly discuss key issues without fear of retribution or, even worse, losing their jobs. In other words, not only would a leader’s door be open but, hopefully, so would their mind. However, over time that concept has expanded and become an excuse for some employees to also feel free to complain. About Read More
Quit Being Afraid to Fire People!
Quit Being Afraid to Fire People!
It’s Time for a Change of Perspective By Keynote Speaker and Leadership Expert Connie Podesta I totally get it! Psychologically, for most people, firing someone is one of the hardest things about being a leader. They obsess over it, lose sleep over it, and even get physically sick over it! Most of all they feel guilty –really guilty—about it. The question is: why do they take on what isn’t theirs to take on? The answer: because they feel responsible for “causing” another person to lose their job. So let’s get rid of the guilt and look at firing from an entirely different Read More
Quit Avoiding Documentation
Quit Avoiding Documentation
The Proof-Gathering Side of Leadership In courtrooms, decisions are made based on actual proof. Hard evidence. Indisputable facts. The same principle should apply to leaders who determine the next career steps for their employees. The key word there is “should.” Unfortunately, it often doesn’t happen that way. I know that firsthand from my years of experience in HR. Leaders would show up to my office with an urgent request to fire a trouble-making employee, and I was more than happy to assist with that process. But when I asked for a copy of the file that documented the poor Read More
Customer Service Problem? Maybe Not!
Customer Service Problem? Maybe Not!
Quit Ignoring Unacceptable Behaviors and Attitudes by Leadership Keynote Speaker Connie Podesta Consider this scenario. When the report says customer satisfaction is way down, the manager wants to get to the bottom of it. The questions are fast and furious. Have the salespeople fallen down on the job? What’s the standard script for the customer service staff when calls come in? Are the clients becoming pickier because of the tough economy? Perhaps a competitor is starting to offer better products and features, so we are no longer measuring up. In the business world, there are Read More
Quit Underestimating Workplace Dynamics
Quit Underestimating Workplace Dynamics
Friends and Leaders: The Challenges of Changing Roles By Leadership Keynote Speaker Connie Podesta When workplace roles change, so do relationships. Which can make for some very interesting—and perhaps awkward—situations. Consider the impact. Your best friend on the team gets promoted. Or you get promoted. In a single moment, there’s a clear shift. Instead of being grab-a-beer-after-work-to-complain-about-the-boss co-workers, now one of you IS the boss. Throwing a new sense of accountability into the mix quickly changes the dynamic. Here’s the issue. When the line between Read More
How to Stand Out From the Crowd
How to Stand Out From the Crowd
And Why That’s More Important Than EVER By Motivational Keynote Speaker Connie Podesta I always tell my audiences, "If there was ever a time to differentiate yourself and Stand Out From The Crowd--it is NOW! Business as usual is over!" Bottom line: To rise to the top and stay there as an organization you must be able to answer this #1 question: "What do you bring to the table that is so unique, outstanding, so UNEXPECTEDLY awesome--that people would CHOOSE to do business with you, partner with you, buy from you, and trust you - rather than someone else?” Because the truth is Read More